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Cookies policy

  1.  Introduction
    1. Our website uses cookies.
    2. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.
  2. About cookies
    1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
    4. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
  3. Strictly necessary cookies
    1. We use a CMS system called Umbraco which uses cookies which is necessary for the backend to work, these will only be installed if you sign into the Umbraco backend. More information is available at: https://our.umbraco.com/documentation/Reference/Security/Cookies/.
    2. When you are submitting a form the following cookie will be generated: AspNetCore.Antiforgery
      1. This cookie is used the help prevent Cross-Site Request Forgery attacks. More information is available at: https://docs.microsoft.com/en-us/aspnet/core/security/anti-request-forgery
    3. We use “cookieconsent_dismissed” to track when a user acknowledges the use of cookies
  4. Analytics cookies
    1. We use Google Analytics to analyse the use of our website.
    2. Our analytics service provider generates statistical and other information about website use by means of cookies.
    3. The analytics cookies used by our website have the following names: _ga, and _gat
    4. The information generated relating to our website is used to create reports about the use of our website.
    5. Our analytics service provider's privacy policy is available at: http://www.google.com/policies/privacy/.
  5. Cookies that help with our communications and marketing
    1. These cookies may be set by third-party websites and do things like measure how you view YouTube videos that are on selfhelpha.co.uk. More information is available at: https://policies.google.com/technologies/cookies
    2. These cookies can also be used to check whether or not you have already signed into Twitter. More information is available at: https://twitter.com/en/privacy
  6. Blocking cookies
    1. Most browsers allow you to refuse to accept cookies; for example:
      1. in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
      2. in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
    2. Blocking all cookies will have a negative impact on the usability of many websites.
  7. Deleting cookies
    1. You can delete cookies already stored on your computer; for example:
      1. in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and
      2. in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".
    2. Deleting cookies will have a negative impact on the usability of many websites.
  8. Our details
    1. This website is owned and operated by Self Help Community Housing Association Ltd.
    2. Self Help Community Housing Association Ltd is a charitable Housing Association and Registered Society under the Co-operative and Community Benefit Societies Act 2014 and regulated in the United Kingdom by the Financial Conduct Authority- No.IP21283R.
    3. Our principal place of business is at 12 King Square Avenue, Stokes Croft, Bristol, BS28HU.
    4. You can contact us by writing to the business address given above, by using our website contact form, by email to info@selfhelpha.co.uk or by telephone on 0117 970 5400.

About Us

We are a charitable Housing Association providing temporary supported housing in Bristol for single people and families who are experiencing homelessness.

Our Contacts

12 King Square Avenue Bristol BS2 8HU

0117 970 5400